Refund Policy

1. Custom goods policy

Every Panda3DPrints model is printed specifically for you, based on the image and options you choose at checkout. Because of this, we do not offer refunds for change of mind or incorrect choices made at checkout.

This is standard practice for custom-made physical products and is disclosed before you pay. If you're unsure about an option, email us first — we'd rather answer a question than issue a refund.

2. What we do refund

We refund in full (or reprint at no cost — your choice) if:

• Your order arrives damaged in transit
• The wrong item was shipped
• Your model is materially different from what you approved at checkout
• We are unable to complete your order for any reason

If your order hasn't shipped yet and you realize you made a mistake, email us immediately at orders@panda3dprints.com. We can often modify orders before printing begins.

3. How to file a claim

Within 14 days of delivery:

4. Refund method and timing

Refunds are issued to your original payment method via Stripe. You'll get a confirmation email the moment the refund is sent.

Banks typically post refunds within 5–10 business days. Your bank's processing time is outside of our control.

5. Cancellations

Because printing starts quickly after payment:

• Before printing starts: full refund, no questions asked
• After printing starts: we cannot cancel — the material and time are already spent

If you need to cancel, email us immediately. We'll tell you honestly whether it's still possible.

6. Lost packages

If tracking hasn't updated in 7+ business days and the carrier can't locate your package, we'll file a claim and reprint at no cost to you. You'll never be out both money and product.

7. Returns

In most cases we don't ask you to return the item — it's not worth the shipping cost for either of us. On the rare occasion we do need it back, we'll provide a prepaid return label.

8. Contact

Questions or a claim? Email orders@panda3dprints.com — we usually reply within a few hours.